Here’s where your customer service stands.

The six things that decide whether your phone service is good — scored only from your data, gaps named.

71%

Strong routing and tone; follow-up is the gap costing you repeat calls.

Coverage

Responsivenessstrong+

88/100

Calls answered fast, day and night.

strengthNothing missing — lean on it.

Capturepartial+

79/100

Captures name and reason most of the time.

do nextAdd: capture callback window.

Follow-upthin+

74/100

Some callers never hear back.

do nextAdd: automatic follow-up on missed.

Routingstrong+

91/100

Right specialist, nearly every call.

strengthNothing missing — lean on it.

Tonestrong+

85/100

Warm, on-brand, consistent.

strengthNothing missing — lean on it.

Resolutionpartial+

76/100

Most calls resolved first time.

do nextAdd: escalation path for edge cases.

What to fix first

Follow-up

Missed calls go cold.

Roughly 1 in 5 after-hours callers never get a return. An automatic follow-up recovers most of them.

Put your agent live.

Going live claims a local number and connects the data-trained agent — $40 to start, prepaid. Cancel anytime.